Introduction:

In the telecom industry, the efficient management of network operations in real-time is crucial for ensuring optimal performance and customer satisfaction. This case study explores how a large network operator utilized the Pirl Labs platform to implement a Real-Time Network Management System (RTNMS), addressing challenges related to data collection, analysis, visualization, and reporting.

Problem Statement:

The network operator encountered difficulties in effectively collecting, analyzing, and visualizing real-time performance data from diverse routers nationwide. Additionally, generating periodic reports on network uptime and path selection proved to be complex tasks.

Challenges:

• Real-Time Data Collection:
  Gathering real-time performance data, such as signal strength and application usage, from routers dispersed across the country posed a significant challenge.
• Data Analysis:
  Analyzing the ingested data in real-time and historical contexts necessitated robust analytical capabilities.
• Visualization:
  Creating dynamic dashboards to visualize performance metrics and alarms in real-time and historical perspectives was essential.
• Reporting:
  Generating periodic reports on network uptime, selected network paths, and performance analysis required efficient data processing.

Solution:

• Pirl Labs Platform Integration:
  The network operator integrated the Pirl Labs platform, leveraging its advanced capabilities to address the challenges in real-time network management.
• REST API Development:
  Multiple REST APIs were developed to seamlessly ingest real-time data from routers nationwide into the Pirl Labs platform.
• Data Processing:
  The platform’s data processing capabilities facilitated the filtering, analysis, and storage of ingested data in various formats for efficient retrieval.
• Real-Time Dashboards:
  Dynamic dashboards were created on the Pirl Labs platform to visualize performance metrics and alarms in real-time, with updates reflected within seconds.
• Performance Analysis and Reporting:
  The platform generated comprehensive reports on network uptime, path selection, and performance analysis to aid decision-making.

Results:

• Enhanced Data Collection:
  The integration of the Pirl Labs platform enabled efficient real-time data collection from routers nationwide, improving operational efficiency.
• Improved Data Analysis:
  Robust data processing capabilities facilitated real-time and historical analysis of performance metrics, empowering proactive decision-making.
• Timely Visualization:
  Dynamic dashboards provided timely visualization of performance parameters, enhancing situational awareness and enabling swift response to network issues.
• Streamlined Reporting:
  The platform’s reporting functionality generated periodic reports on network performance, offering valuable insights for network optimization and troubleshooting.

Benefits:

• Operational Efficiency:
  The Pirl Labs platform streamlined network operations, enhancing efficiency and responsiveness to network issues.
• Proactive Issue Resolution:
  Timely visualization and analysis of performance data facilitated proactive issue resolution, minimizing downtime and improving network reliability.
• Informed Decision-Making:
  Comprehensive reports provided valuable insights for informed decision-making, enabling network optimization and resource allocation.
• Enhanced Customer Experience:
  By leveraging the Pirl Labs platform, the network operator achieved improved network reliability and performance, ultimately enhancing customer satisfaction